Refund & Returns Policy

1. Introduction

At PhD Peptides, we aim to ensure all customers are satisfied with their purchase.

This Returns Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations.

PhD Products Ltd
128 City Road
London
EC1V 2NX
United Kingdom

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it immediately and a return may be required.

To request cancellation, please contact us as soon as possible.

You may request a return within 14 days of receiving your order.

To be eligible for a return:

We reserve the right to refuse returns that do not meet these conditions unless required by law.

For hygiene, safety, and quality control reasons, certain items may not be eligible for return once opened or used.

We may also refuse returns for:

This does not affect your statutory rights.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Where possible, please provide:

We may offer a replacement, refund, or other appropriate resolution.

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked delivery service as we cannot guarantee receipt of returned items.

Once your return has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be processed back to the original payment method where possible.

Please allow several working days for funds to appear depending on your payment provider.

Shipping charges are generally non refundable unless the return is due to our error.

If an order is refused, unclaimed, or returned to us due to incorrect delivery information, additional shipping charges may apply before reshipment.

Any original shipping costs incurred may be deducted from refunds where permitted by law.

Customers returning items from outside the United Kingdom are responsible for complying with local customs and postal regulations.

Any customs duties, taxes, or return shipping fees remain the responsibility of the customer unless otherwise agreed.

If you have any questions regarding returns or refunds, please contact:

PhD Products Ltd
128 City Road
London
EC1V 2NX
United Kingdom