Warranty & Support
After-sales support
Warranty & Support
Speak to PhD Products for help with your equipment.
Before you order
If you need to confirm compatibility, included accessories or warranty terms, contact us with the product name and supplier reference. We will help you check the information available for that product.
Equipment warranty enquiries
PhD Products handles warranty enquiries for equipment purchased from our shop. Coverage depends on the product and the applicable manufacturer or supplier terms. Contact us first so we can assess the issue and explain the available next steps.
Tell us what happened
Email support@phdproducts.co.uk with your order number, product reference, serial number if present, and a description of the fault. Photographs or a short video can help us understand the problem. If there is a safety concern, stop using the item.
Returns for assessment
Please contact us before sending equipment back so we can provide the correct return instructions. Tell us if the item has been exposed to chemicals or biological materials, and follow any cleaning or decontamination instructions we provide.
Your rights
Any manufacturer's warranty is additional to your applicable statutory rights. Our support process does not limit those rights. For cancellation and return information, see our Returns Policy.
Order and delivery help
For a delayed delivery, damaged parcel or general order question, include your order number when you contact us. See Shipping & Delivery for the current dispatch times and delivery services.