Shipping & Delivery
Orders and delivery
Shipping & Delivery
Clear delivery options for laboratory equipment and supplies.
Dispatch from Northern Ireland and the UK
We fulfil orders from stock in Northern Ireland and the UK. Paid orders for products shown as in stock are normally dispatched the same day when placed before 3 pm Monday to Friday or before 12 noon on Saturday. Later orders leave on the next dispatch day; Sunday orders normally leave on Monday. All cut-off times are UK local time. Contact us before ordering if you need an item by a particular date.
Delivery services and rates
UK standard delivery is £2.45 including UK VAT. For international delivery, the service rates below are shown before destination-specific VAT. Checkout confirms the available services and the final charge, including applicable VAT, before you pay.
| Destination | Service | Rate before applicable VAT | Free standard delivery |
|---|---|---|---|
| United Kingdom | Standard | £2.04 (£2.45 including UK VAT) | Orders of £20 or more |
| Europe | Standard | £2.39 | Eligible orders of £20.40 or more |
| Europe | Priority | £6.03 | Standard service only |
| Europe | UPS Standard | £11.48 | Standard service only |
| Europe | UPS Express | £15.12 | Standard service only |
| Rest of world | Standard | £3.60 | Eligible orders of £20.50 or more |
| Rest of world | Priority | £8.69 | Standard service only |
Free-delivery minimums apply to the qualifying order value after coupon discounts. The delivery methods available for your address are shown at checkout. Selecting an upgraded service may carry its listed charge even when your order qualifies for free standard delivery.
Automatic UPS upgrades for Europe
For eligible European destinations outside the UK, we automatically upgrade a non-UPS service to UPS Standard when the qualifying product value is over £77.15 and up to £111.43, or to UPS Express when it is over £111.43. The qualifying value is the product total after discounts, including applicable VAT and excluding delivery.
The upgrade adds no shipping charge. If you have already chosen a UPS service, we keep your choice. UPS Standard normally takes 2–4 business days and UPS Express normally takes 1–2 business days; these are delivery estimates after dispatch.
Equipment and larger parcels
Delivery options depend on your destination and the products in your basket. Check the product page for any specific delivery information. If an item needs a particular arrangement, we will confirm it before dispatch.
Tracking your order
A dispatch confirmation is sent when your order leaves us. Where a tracked service is used, it includes tracking details. Delivery estimates depend on the selected service; contact us if you need help checking a delivery.
Delayed or damaged deliveries
If a delivery is late or arrives damaged, contact support@phdproducts.co.uk with your order number. Include photographs of the item and packaging for a damage enquiry, and keep the packaging while we help you with the next steps.
Equipment warranty support
PhD Products is your point of contact for equipment warranty enquiries. Send your order number, product reference and a description of the issue. Coverage depends on the product and its applicable terms.