This notice explains how PhD Products Ltd uses personal information when you visit phdproducts.co.uk, place an order or contact us. PhD Products Ltd is the controller responsible for this information. Using the website does not itself constitute consent to optional processing.

Who we are and how to contact us

PhD Products Ltd, trading as PhDProducts. Company number 15895952. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email: support@phdproducts.co.uk. Telephone: +44 (0)20 3355 2942.

Information we use

Information you provide may include your name, email address, telephone number, billing and delivery addresses, account details, orders, transaction records and messages sent to customer support. A return or warranty enquiry may also include product references, serial numbers, photographs and details of the problem.

Technical information may include your IP address, browser and device details, website logs and information stored by cookies or similar technologies. Please avoid sending payment-card details or unnecessary sensitive personal information in support messages.

Purposes and legal bases

• Orders and requested services: to take and fulfil orders, arrange delivery, manage an account and provide returns or warranty assistance. Where necessary for a contract with you or steps you request before buying, our legal basis is contract.
• Legal obligations: to keep records and respond to applicable tax, accounting and other legal requirements.
• Legitimate interests: to operate and secure the website, prevent fraud, respond to enquiries and deal with claims, while considering your interests and rights.
• Consent: where we ask for it for an optional activity. You can withdraw that consent without affecting the lawfulness of processing before withdrawal.

We use order contact details for service messages about your purchase. If we send optional marketing, you can ask us to stop or use the unsubscribe method in the message. Some order and delivery details are necessary to supply the goods; without them we may be unable to complete your purchase.

Who receives information

We share relevant information with service providers where needed to operate the shop and fulfil orders, such as website hosting, payment processing where used, delivery services, technical support and fraud prevention. For a product claim, relevant information may be shared with the manufacturer or its service provider. We may also disclose information where required by law or necessary to establish or defend legal claims. We do not sell your personal information.

Processing locations

Some service providers may process information outside the United Kingdom. The location and applicable protections depend on the provider and service involved. Contact us for information about a particular provider or transfer relating to your order.

How long information is kept

We keep information for as long as needed for the purpose for which it was collected. The relevant criteria include completing an order, meeting applicable record-keeping obligations, handling support or warranty matters and resolving claims or disputes. Information no longer needed is deleted or otherwise handled so that it no longer identifies you.

Your information rights

Depending on the circumstances and legal basis, you may request access to your information, correction, erasure, restriction of processing or a portable copy. You can also withdraw consent where processing relies on it. Email support@phdproducts.co.uk to make a request; we may need information to confirm your identity.

Right to object: you may object to processing based on legitimate interests. You can object to use of your information for direct marketing at any time.

If you are concerned about our handling of personal information, contact us so we can respond. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Cookies and similar technologies

Cookies and similar technologies can support essential shop functions such as keeping items in the basket, checkout, account sessions and security. Where an optional technology requires consent, that consent is separate from accepting this privacy notice. If a legally permitted exception is used, its applicable information and choice requirements still apply.

You can delete or block cookies through your browser settings. Blocking essential cookies may affect shopping or account functions. Browser settings do not replace any consent or objection option required for a particular optional technology.

Security and other websites

We use reasonable measures to protect information, while recognising that no internet transmission or storage system is completely secure. Links to other websites are subject to those sites’ own privacy information.

Updates

We may update this notice as the shop and its services change. Last updated: 29 September 2026.