Orders & Shipping

Where do you ship from?

We dispatch UK orders from the United Kingdom and EU orders from our Ireland distribution office.

How long will delivery take?

UK deliveries typically arrive within 1 to 2 business days. EU deliveries usually arrive within 5 to 8 business days depending on destination country and local postal services.

Will I receive tracking information?

Yes. Tracking information is provided once your order has been dispatched.

Do you ship internationally?

Yes. We currently ship to the UK and most European countries.

What should I do if my order is delayed?

Please contact our support team and we will investigate the shipment status for you.

Products & Quality

What products do you offer?

We offer a growing range of wellness products, collagen powders, amino acid products, and laboratory related supplies.

Are your products quality tested?

Selected products undergo quality control and third party testing procedures.

How should products be stored?

Products should generally be stored in a cool, dry place away from direct sunlight unless otherwise stated on the label.

Are your products intended for medical use?

No. Products sold on our website are not intended to diagnose, treat, cure, or prevent any disease.

Do you provide Certificates of Analysis (COAs)?

COAs may be available for selected products and batches upon request.

Payments, Returns & Support

Which payment methods do you accept?

We currently accept direct bank deposits.

Is checkout secure?

Yes. Our website uses SSL encryption to protect customer information and payments.

Can I return my order?

Please refer to our Returns Policy page for full information regarding returns and eligibility.

What should I do if my item arrives damaged?

Please contact us with photographs of the item and packaging so we can assist as quickly as possible.

How can I contact customer support?

You can contact us through our Contact Us page or by email and we will respond as soon as possible.